No expense has been spared in ensuring that visitors to Hong Kong can get from the new airport at Chek Lap Kok to their final destination quickly and efficiently, regardless of where they are staying in the territory. To satisfy this demand required one of the world's most ambitious infrastructure programmes - a HK$ 155.3 billion engineering project that included new rail lines, bridges and highways. Composed of 10 projects, each a major construction and engineering effort in itself, this Airport Core Programme (ACP) features, among other marvels, the new Tsing Ma Bridge, 30 kilometres of new highway, the high-speed Airport Express (AEL) railway and the airport itself.
In town Check-in (ITCI) Services
For enhanced convenience, check-in counters for all air-lines are located at both the Hong Kong and Kowloon stations of the Airport Express. Service is complimentary for AEL passengers.
Automated People Mover (APM)
This driverless shuttle train runs along the Passenger Terminal concourse providing easy access to distant aircraft gates. Each APM train can carry up to 200 passengers. There are two stations and the journey takes approximately 90 seconds.
The transportation Centre's coach terminal contains 18 pick-up bays and 52 bays for tour coaches.
Facilities for the Physically Challenged
The terminal has been designed to accommodate those with mobility and sensory disabilities. Free porter service and directional assistance is available Requests for assistance can be made to airport staff, at Information Counters or through Help Phones, Ramps and escalators facilitate changes of level within the terminal and lifts with audible indicators are available at all key areas as alternatives to escalators. Electric carts for use within the terminal can be obtained by contacting airlines or their handling agents.
Check-in counters and immigration and customs zones have special needs facilities designed to aid passengers with disabilities. Public facilities such as toilets, ephones also incorporate special features for disabled users. For the visually impaired, a tactile guide path has been installed on the Departtures kerb and from the Airport Express platform through to Information Counters and selected Help Phones.
Flight Information Display Boards
Over 2,000 display boards and monitors in both English and Chinese are situated in strategic locations at both the Arrivals and Departures Levels to provide up-to-the-minute information on flight arrivals and departures. Flight information is also available from passenger information kiosks throughout the building.
Operated by Hong Kong's Immigration Department, there are 128 immigration desks for arriving passengers and 96 for departing passengers. All visiting passengers are asked to check their visa requirements before travelling to Hong Kong. For inquiries, use the airport Help Phones.
Hong Kong Sky Mall
With 141 outlets offering a range of quality retailing at downtown prices, Hong Kong Sky Mall is one of the most exciting airport shopping malls in the world. A true mega-complex, Sky Mall offers 25 food and beverage outlets as well as shops in a 30,000-square metre, five-zone shopping environment.
Hong Kong New Airport